Contact Support
Getting in touch with Northlight is straightforward. Whether you have a question about our outsourced accounting services, want to explore a specific engagement model, or simply want to understand how we can support your business finance function — our team is here to help.
Send us a message
Fill in the form and we will get back to you promptly. No automated responses, no long waiting times. Just a clear, direct conversation with someone who understands accounting and can give you a useful answer.
Other ways to reach us
Support Hours
Monday - Friday: 9:00AM - 6:00PM EST Saturday: 10:00AM - 2:00PM EST Sunday: Closed
We strive to respond to all inquiries within 24 hours.
Common Questions Before Getting in Touch
We know you may have a few questions before reaching out. Here are the ones we hear most often — answered clearly so you know exactly what to expect when you contact us.
We aim to respond to all enquiries within one business day. In most cases you will hear from us sooner than that. When you do hear from us it will be from a real member of our team — not an automated message — so the conversation can start properly from the first reply.
The more context you can give us the better. A brief description of your business, the specific accounting or finance support you are looking for, and your preferred timeline for getting started all help us come back to you with a relevant and useful response rather than a generic one.
Not at all. Many people who get in touch are not entirely sure what support they need — they just know that their current accounting setup is not working well enough. That is a perfectly reasonable place to start. We will ask the right questions during our initial conversation to help you understand what the most suitable solution looks like for your specific situation.
Yes. Our initial discovery call is completely free and carries no obligation. It is simply a conversation about your business, your current accounting challenges, and what kind of support might be most useful. There is no pressure to commit to anything during or after that call.
Once we have a clear understanding of your requirements from our initial conversation, we prepare a tailored proposal outlining the recommended service scope, engagement model, team structure, and pricing. You will have everything you need to make an informed decision without any pressure to respond within a specific timeframe.
Absolutely. We work with a number of UK, US and Australia accounting firms that outsource specific client engagements or need additional capacity during busy periods such as tax season and year end. If you are an accounting firm exploring outsourcing options, we are happy to have that conversation and explain how our engagement models work in that context.
Yes. If you already know which service you are interested in — whether that is bookkeeping, payroll, tax preparation, financial reporting, accounts payable and receivable, or accounting services — feel free to mention that in your message and we will make sure the right person picks up your enquiry from the start.
Yes. We work with sole traders, small and medium-sized businesses, limited companies, landlords, and larger organisations with more complex accounting requirements. We also work with accounting firms looking to extend their capacity. The size of your business does not determine whether we can help — the nature of your accounting requirements does.
That is completely fine. Getting in touch does not commit you to anything. If you are at the early stages of considering outsourced accounting support and simply want to understand your options, that is a perfectly valid reason to reach out. We are happy to have an exploratory conversation with no expectation of an immediate decision from your side.
You can submit the contact form at any time and we will pick it up at the start of the next business day. If your enquiry is time-sensitive, please mention that in your message and we will do our best to prioritise a response accordingly.